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Volunteer Digital Mentor

As a Digital Mentor at CSS Village, you will play a crucial role in empowering older Australians through the BeConnected Program, significantly improving their digital literacy and confidence. This position provides an exclusive chance to give back to your community while refining your teaching and technology skills. By guiding older learners through the digital realm with compassion and understanding, you will not only enhance their lives but also promote a culture of belonging and inclusivity. Join us in closing the digital gap and creating a more interconnected future for everyone!

If you’re passionate about making a meaningful difference in the lives of older Australians and believe in the power of technology to connect generations, we’d love to have you on our team. Apply now to embark on a rewarding journey of mentorship and community empowerment with CSS Village.

Date posted: 5th  of  April 2024


Primary purpose of position:

Responsible for helping older Australians feel more comfortable with technology through personalised mentoring sessions, either one-on-one or in groups. This role aims to make the digital world less intimidating by providing hands-on help with online tools, fixing tech issues, and teaching about online safety. Ultimately, the goal is to make sure everyone in the community feels confident and included in the digital age.

Reports to:

IT Project Coordinator



Work Hours:

Work Days:

5 hours a week (between 9.00 am to 2pm)



Probation period:


5 weeks with availability to start the  week of 29th April 2024

(With a possibility to extend over a period 15 weeks)



  • Provide one-on-one or group mentoring sessions to older Australians to enhance their digital skills and confidence.
  • Assist learners in navigating online platforms, managing files and documents, and utilising basic software tools.
  • Diagnose and resolve common technical issues related to computers, smartphones, and other digital devices.
  • Educate learners on cybersecurity principles and safe internet usage habits.
  • Tailor explanations and teaching approaches to suit the understanding and comfort level of older learners.
  • Demonstrate empathy and patience in supporting learners through the challenges of adapting to digital technology.
  • Adapt teaching strategies and materials to accommodate diverse learning styles and preferences.
  • Structure mentoring sessions to set achievable goals, manage time effectively, and track progress systematically.
  • Provide constructive feedback on learner performance and evaluate progress objectively.
  • Actively engage with local communities to promote digital literacy initiatives and advocate for digital inclusion.
  • Professional experience in a training, educational, customer support or other position requiring regular interaction with people.
  • Proficiency in basic digital skills.
  • Ability to diagnose and resolve common technical issues.
  • Knowledge of cybersecurity principles.
  • Flexibility in teaching approaches.
  • Previous mentoring or teaching roles.
  • Experience working with older adults is an advantage.
  • Friendly and approachable manner.
  • Good communication and interpersonal skills.
  • Patience and empathy in supporting learners.
  • Effective communication skills tailored to older learners.
  • Enjoys troubleshooting and problem solving.
  • Team player.

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