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Supporting Families in Need

EAPA Vouchers

Energy Accounts Payment Assistance Vouchers

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Australian Dollars
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Vouchers
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Families
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Individuals

What are EAPA Vouchers?

If you’re having difficulty paying your current household energy bill because of a short-term financial crisis or emergency, such as unexpected medical bills, or reduced income due to COVID-19, you could be eligible for Energy Accounts Payment Assistance (EAPA) $50 vouchers.

EAPA vouchers are sent electronically to your energy retailer to help pay your home electricity or gas account. Applying for EAPA vouchers involves an eligibility assessment by a NSW Government representative or an approved non-government EAPA provider.

EAPA voucher limits apply and vouchers can’t be used to put your energy account into credit, on closed accounts, or if your account has already been paid.

How do you know if you are eligible?

  1. You must have an electricity or natural gas account for a NSW residential address, which is your primary place of residence and must be active at the time of your assessment (all other accounts are not eligible).
  2. You need to be the account holder, which means your account and bill must be in your name.
  3. You must be experiencing a short-term financial crisis or emergency that has caused you financial hardship and impacted your ability to pay your current residential energy bill ( in part of in full).

How to apply to EAPA Vouchers through CSS

  1. To book an appointment with our  EAPA certified person, please send a photo ID, copy of your electricity/Gas BIll, and any other supportive documents of your financial difficulties via email to [email protected]. Please place EAPA Assessment Request in the email Subject and your full name and contact number in the email body. 

    One of our EAPA Certified staff will contact you within two to three business days to arrange the appointment. 

    If you have further questions or enquiries about EAPA, please call our offices Monday to Friday between 9 am and 2:30 pm.

    If our offices are not within a convenient distance from your household, there are other EAPA Voucher providers available across Sydney. Find out more EAPA Voucher providers in the following form – NSW EAPA Provider Contact List January 2022